Technical Support Executive

Full time
Posted 1 month ago

Job Overview

Danske JD: Bangalore

  • L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
  • European client – WFO/WF client location which is in Bellandur Bangalore
  • 24/7 weekly shift roaster/International call handling experience,6 days working.
  • Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
  • Ping command
  • Difference between service request & incidents.
  • Aware about the SLA/Metrics handled.
  • Situational Questions (looking at presence of mind)

Google JD: Bangalore

  • Excellent communication CEFR B2, C1, C2.
  • Mandatory B2C chat process experience(B2B will not be considered)
  • Open requirement is for JL 3A and JL 2A
  • Recent project/Process should be based on chat not voice
  • Mandatory experience on L1 Service Desk/CS-Semi tech
  • Multiple chat/Dual chat experience is required.
  • BE/B.Tech/BCA/MCA/BSc(CS)/MSc(CS) only
  • Location of Posting – Bangalore Only

Job Features

Job Category

BPO/Customer Support


3 LPA - 6LPA

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