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Our Vacancies

BPO/ Tellecaller

Salary- 2.2-2.5LPA

As a Telesales Representative, you will be responsible for generating sales through outbound calls to potential customers. Your main objective will be to promote and sell products or services over the phone, while providing exceptional customer service. You
will need to build report with customers, understand their needs, and offer suitable
solutions.

Customer Service Executive

Salary- 2.2-2.5LPA

We are seeking a highly motivated and customer-focused individual to
join our team as a Customer Support Executive. As a Customer Support Executive, you will
be responsible for providing exceptional service to our customers, addressing their inquiries,
resolving issues, and ensuring a positive customer experience.

Contact Us

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+91 9738070069

Call us: Mon - Fri 9:00 - 19:00

Bangalore

627 - 628, 4th Floor, 5th Cross, 15th Main, 80 Feet Rd, Koramangala 4th Block, Bengaluru, Karnataka 560034

[email protected]

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BPO / TELECALLER

Designation: Telesales Executive
Location: Bangalore
Package: 2.4 LPA to 3.5 LPA

Qualification: Under Graduate or Graduate

Job Summary: As a Telesales Representative, you will be responsible for generating sales
through outbound calls to potential customers. Your main objective will be to promote and
sell products or services over the phone, while providing exceptional customer service. You
will need to build rapport with customers, understand their needs, and offer suitable
solutions. Your success will be measured by meeting or exceeding sales targets and
maintaining customer satisfaction.
Key Responsibilities:
1. Make outbound calls to prospective customers to promote and sell products or
services.
2. Identify and understand customer needs through effective questioning and active
listening.
3. Present and explain product features, benefits, and pricing to potential customers.
4. Offer suitable solutions and address customer concerns or objections to secure sales.
5. Maintain a high level of product knowledge to provide accurate information to
customers.
6. Follow established sales scripts and guidelines while adapting to customer
interactions.
7. Achieve or exceed assigned sales targets and quotas on a regular basis.
8. Build and maintain strong customer relationships to enhance customer loyalty and
retention.
9. Provide exceptional customer service by ensuring prompt and appropriate responses
to inquiries or issues.
10. Document and update customer records, including call details and sales activities, in
the CRM system.
11. Collaborate with the sales team and other departments to resolve customer
inquiries or escalations.
12. Stay informed about industry trends, competitor activities, and product
enhancements.
13. Continuously improve sales and product knowledge through ongoing training and
professional development.
14. Adhere to company policies, procedures, and ethical standards in all sales activities.
Qualifications and Skills:
1. High school diploma or equivalent; a degree in business or a related field is a plus.
2. Proven work experience in telesales or a similar sales role.
3. Excellent verbal communication skills with a clear and confident phone manner.
4. Strong persuasive and negotiation abilities to close sales successfully.
5. Ability to build rapport with customers and establish long-term relationships.

6. Active listening skills to understand customer needs and provide appropriate
solutions.
7. Results-oriented mindset with a focus on meeting or exceeding sales targets.
8. Self-motivated and driven to achieve individual and team goals.
9. Ability to work independently and in a team environment.
10. Proficiency in using CRM software and other relevant sales tools.
11. Good time management and organizational skills to prioritize tasks effectively.
12. Ability to handle rejection and overcome objections professionally.
13. Basic computer skills and familiarity with productivity software (e.g., MS Office).

Customer Service Executive

Designation: Customer Service Executive
Location: Bangalore
Package: 2.4 LPA to 3.5 LPA

Qualification: Under Graduate or Graduate
Position Overview: We are seeking a highly motivated and customer-focused individual to
join our team as a Customer Support Executive. As a Customer Support Executive, you will
be responsible for providing exceptional service to our customers, addressing their inquiries,
resolving issues, and ensuring a positive customer experience. Your excellent
communication and problem-solving skills will be essential in this role.
Key Responsibilities:
1. Respond promptly and professionally to customer inquiries via various channels
(phone, email, chat, social media, etc.).
2. Provide accurate information and guidance to customers regarding products,
services, policies, and procedures.
3. Identify and assess customer needs to achieve satisfaction and maintain a high level
of customer service.
4. Resolve customer complaints, issues, and concerns in a timely and effective manner,
escalating complex cases when necessary.
5. Record and document customer interactions, transactions, comments, and
complaints using the appropriate systems or software.
6. Collaborate with internal teams, such as sales, technical support, and logistics, to
address customer inquiries and resolve problems.
7. Stay up-to-date with product knowledge, company policies, and industry trends to
provide accurate information and recommendations to customers.
8. Assist in training new customer support team members and provide ongoing
coaching and support to improve their skills and knowledge.
9. Meet or exceed individual and team performance targets, including customer
satisfaction metrics, response time, and resolution time.
10. Identify opportunities for process improvements and suggest innovative ideas to
enhance the overall customer support experience.
11. Participate in regular team meetings, training sessions, and performance evaluations
to ensure continuous improvement and professional development.
Qualifications and Skills:
1. High school diploma or equivalent; bachelor's degree is a plus.
2. Proven work experience in customer support, preferably in a similar role.
3. Excellent verbal and written communication skills, with the ability to communicate
effectively and empathetically with customers.
4. Strong problem-solving and analytical skills, with the ability to think quickly and
make sound decisions.
5. Patient, courteous, and customer-oriented attitude.
6. Ability to handle stressful situations and difficult customers with professionalism and
composure.
7. Proficient in using customer support software, ticketing systems, and CRM tools.
8. Familiarity with social media platforms and their use in customer support is
desirable.

9. Ability to multitask, prioritize, and manage time effectively in a fast-paced
environment.
10. Flexibility to work in shifts, including weekends and holidays, as customer support
may be required 24/7.