Customer Experience Agent

Full time
Bangalore
Posted 4 months ago

Job Description:

 Customer Service International Voice Process: 

  • Provide customer support and resolve customer queries. 
  • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Also, providing FCR (First call resolution). 
  • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. 
  • Candidate should be flexible to work in 24*7 environments (US Shift). 

Job Features

Job Category

BPO/Customer Support

Working time

US Shifts

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