Job Description:

 Customer Service International Voice Process: 

• Provide customer support and resolve customer queries. 
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Also, providing FCR (First call resolution). 
• Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. 
• Candidate should be flexible to work in 24*7 environments (US Shift).