Job Description

As a Customer Support Associate, you will be required to consistently do the following:

1. Respond to customer queries in a timely and effective manner via voice or data channel or both.

2. Be kind, courteous, offer assurances and ensure that the solution offered meets the customer requirements

3. Use all provided tools and systems to perform required tasks that will help you perform better at my job

4. Use the 3’P’s’ approach of Patience, Professionalism and a People First attitude in your day to day work

5. A ‘First time right’ approach, customer centricity and eagerness to learn

Key Result areas

1. 1 - 4 years of work experience

2. Prior work experience in a contact center, customer service role etc

3. Customer first attitude

4. Great communication skills

5. Empathetic and friendly attitude

Mandatory Language - English and Hindi - Communication skills are non negotiable.

Industry type - Financial services

Employment type - Full Time, Third party payroll.

Role category - Semi voice.

Shift timings- Rotational shifts (9am - 6pm and 12pm - 9pm), Rotational off.

Job Description: Customer Support Representative

Summary: Under the supervision of the Customer Support Supervisor, the Customer Support Representative is responsible for answering calls from our clients’ medical provider network and Clients’ enrolled members. The Customer Support Specialist will provide timely and accurate responses in a professional and courteous manner utilizing defined processes and guidelines. This position also assists with various internal tasks that ensure a high level of overall client satisfaction.

Essential Functions: 

• Responds to provider and member phone inquiries in a timely manner provides accurate responses in a professional and courteous manner 

• Research inquiries using appropriate team members and Applications as resources 

• Assists team with providing claim or Plan status for client inquiries 

• Upon Customer request, modify or add details to the Plan in the Application. 

• Follows up with provider and member calls to obtain further information internal departments may request, as needed 

• Ensures that HIPAA guidelines are followed in every communication with providers, clients or staff. 

Additional Functions: 

• Communicates clearly and concisely, with sensitivity to the needs of others 

• Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers and employees 

• Maintains courteous, helpful and professional behavior on the job; displays a willingness and ability to be responsive in a warm and caring manner to all customer groups. Consistently cooperates and supports organization in problem solving issue 

• Establishes and maintains effective working relationships with co-workers 

• Follows all Policies and Procedures and HIPAA regulations 

• Participates in any recommended or required training sessions 

• Maintains a safe working environment 

Knowledge, Skills and Abilities Required:

• International voice experience required 

• Educational requirements include a High School Diploma or GED equivalent 

• Prior customer service experience is required (Inbound or Outbound Calls). Two (2) years of professional work experience in international call center is strongly preferred 

• General knowledge of medical terminology preferred 

• Knowledge and experience using current computer technology 

• Working knowledge of Excel and Word 

• Skilled in establishing and maintaining effective working relationships with clients, and staff at all levels 

• Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency 

• Ability to work independently with minimal supervision 

• Ability to communicate professionally, clearly and effectively, verbally and in writing 

• Ability to prioritize effectively 

• Ability to multitask 

Physical Demands & Other Requirements: 

• Should be able to work as per the break timings allocated by the supervisor 

• Should be ready to work in any shift based in business requirements. 

• Remains stationary for extended periods of time 

• Visual acuity to perform activities such as identifying, inputting and analyzing data on a computer terminal and/or in hard copy 

Skills 

PRIMARY COMPETENCY : Healthcare PRIMARY SKILL : Healthcare-Contact Center PRIMARY SKILL PERCENTAGE : 100 

Job Overview

Danske JD: Bangalore

• L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
• European client - WFO/WF client location which is in Bellandur Bangalore
• 24/7 weekly shift roaster/International call handling experience,6 days working.
• Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
• Ping command
• Difference between service request & incidents.
• Aware about the SLA/Metrics handled.
• Situational Questions (looking at presence of mind)

Google JD: Bangalore

• Excellent communication CEFR B2, C1, C2.
• Mandatory B2C chat process experience(B2B will not be considered)
• Open requirement is for JL 3A and JL 2A
• Recent project/Process should be based on chat not voice
• Mandatory experience on L1 Service Desk/CS-Semi tech
• Multiple chat/Dual chat experience is required.
• BE/B.Tech/BCA/MCA/BSc(CS)/MSc(CS) only
• Location of Posting – Bangalore Only

Job Overview

Process : Inbound Customer Care.

Exp: 0 to 3yrs CTC : Between 3 to 3.4 LPA with variable 15 % of annual CTC.

Working Hours: 9.5 hrs ( including 1 hr break )

Working Days : 6 days working rotational shift & 1 rotational off

Job description

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call centre team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures

Looking for candidates who have - Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI: MANDATORY) Preferable experience in Voice Process Willing to work in rotational shift

Kindly note, it is 6 days working and NO cab facility.

Job Description:

 Customer Service International Voice Process: 

• Provide customer support and resolve customer queries. 
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Also, providing FCR (First call resolution). 
• Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. 
• Candidate should be flexible to work in 24*7 environments (US Shift). 

Job Description: Emails-Non voice process-Customer service

Quality: Good in communication, Sky TV

Eligibility: Fresher/Exp with good oral communication skills.

Qualification: 10th and above

Shift: UK Rotational shift(any 9hrs)

Weekly off: 2 days rotational off 

Age Limit: 40

WFH/WFO/Hybrid: WFO 

Cab Facility: One way Cab-8pm to 6am Free for females, males-2750

Salary (Bands, CTC & TH): Band 1(Fresher to 12m)-18k th,20ctc  & Band 2(1yr+)-21k th,23ctc

Location: Bangalore-Pritech

Inerview rounds: HR,SVAR & Writex,Ops

Assessments cut off: Svar-50,Writex-50

Job Overview

Responsibilities and Duties

• Communicating key parameters like details of interest rate and processing fee charges, due date, repayment amount, penalty amounts, mode of repayment etc to the loan customers
• Detailing transaction related details like available payment modes, how to make payments through these modes
• Resolving customer queries related to loan disbursal, loan repayments etc

Required Experience, Skills and Qualifications

• Any full time UG degree
• Calling experience is a big plus
• Strong verbal and written communication skills

Benefits

• Helping in building the next generation financial platform that’s providing financial access to the millions of mobile users of India using alternative credit assessment aided by data science and machine learning.
• Working with one of the smartest teams in the fin-tech space.

SALARY - 2.3 LPA - 4 LPA

Position Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Your excellent communication and problem-solving skills will be essential in this role.

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, social media, etc.).
2. Provide accurate information and guidance to customers regarding products, services, policies, and procedures.
3. Identify and assess customer needs to achieve satisfaction and maintain a high level of customer service.
4. Resolve customer complaints, issues, and concerns in a timely and effective manner, escalating complex cases when necessary.
5. Record and document customer interactions, transactions, comments, and complaints using the appropriate systems or software.
6. Collaborate with internal teams, such as sales, technical support, and logistics, to address customer inquiries and resolve problems.
7. Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information and recommendations to customers.
8. Assist in training new customer support team members and provide ongoing coaching and support to improve their skills and knowledge.
9. Meet or exceed individual and team performance targets, including customer satisfaction metrics, response time, and resolution time.
10. Identify opportunities for process improvements and suggest innovative ideas to enhance the overall customer support experience.
11. Participate in regular team meetings, training sessions, and performance evaluations to ensure continuous improvement and professional development.

Qualifications and Skills:

1. High school diploma or equivalent; bachelor's degree is a plus.
2. Proven work experience in customer support, preferably in a similar role.
3. Excellent verbal and written communication skills, with the ability to communicate effectively and empathetically with customers.
4. Strong problem-solving and analytical skills, with the ability to think quickly and make sound decisions.
5. Patient, courteous, and customer-oriented attitude.
6. Ability to handle stressful situations and difficult customers with professionalism and composure.
7. Proficient in using customer support software, ticketing systems, and CRM tools.
8. Familiarity with social media platforms and their use in customer support is desirable.

Job Overview

SALARY - 3LPA

Position Summary

Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

• Under Graduates/Graduates
• Fresher

Desired Skills and Abilities

• Excellent Communication Skills
• Basic Telephone Etiquettes
• MS Office
• Basic System Navigation Skills
• Customer Focus and Being Attentive
• Trouble shooting
• Good reasoning and analytical skills
• Active listening skills
• Ability to comprehend the customer requirement well
• Good understanding about ISP.

Criteria

• Willing to work in Rotational shifts
• 5 days’ work/2 rotational weekly offs
• Transport facility provided

5 Days working, 2 Days split off weekly

2 Way transportation

We are seeking a highly motivated and customer-focused individual to
join our team as a Customer Support Executive. As a Customer Support Executive, you will
be responsible for providing exceptional service to our customers, addressing their inquiries,
resolving issues, and ensuring a positive customer experience. Your excellent
communication and problem-solving skills will be essential in this role.
Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via various channels
   (phone, email, chat, social media, etc.).
2. Provide accurate information and guidance to customers regarding products,
   services, policies, and procedures.
3. Identify and assess customer needs to achieve satisfaction and maintain a high level
   of customer service.
4. Resolve customer complaints, issues, and concerns in a timely and effective manner,
   escalating complex cases when necessary.
5. Record and document customer interactions, transactions, comments, and
   complaints using the appropriate systems or software.
6. Collaborate with internal teams, such as sales, technical support, and logistics, to
   address customer inquiries and resolve problems.
7. Stay up-to-date with product knowledge, company policies, and industry trends to
   provide accurate information and recommendations to customers.
8. Assist in training new customer support team members and provide ongoing
   coaching and support to improve their skills and knowledge.
9. Meet or exceed individual and team performance targets, including customer
   satisfaction metrics, response time, and resolution time.
10. Identify opportunities for process improvements and suggest innovative ideas to
    enhance the overall customer support experience.
11. Participate in regular team meetings, training sessions, and performance evaluations
    to ensure continuous improvement and professional development.
    

Qualifications

1. High school diploma or equivalent; bachelor's degree is a plus.
2. Proven work experience in customer support, preferably in a similar role.
3. Excellent verbal and written communication skills, with the ability to communicate
   effectively and empathetically with customers.
4. Strong problem-solving and analytical skills, with the ability to think quickly and
   make sound decisions.
5. Patient, courteous, and customer-oriented attitude.
6. Ability to handle stressful situations and difficult customers with professionalism and
   composure.
7. Proficient in using customer support software, ticketing systems, and CRM tools.
8. Familiarity with social media platforms and their use in customer support is
   desirable.
9. Ability to multitask, prioritize, and manage time effectively in a fast-paced
   environment.
10. Flexibility to work in shifts, including weekends and holidays, as customer support
    may be required 24/7.