Wroots Global Private Limited – Wrae App
Effective Date: April 28, 2026
1. General
This Refund and Cancellation Policy applies to all transactions and services availed through the Wrae – Refer and Earn mobile application, operated by Wroots Global Private Limited.
2. Referral Earnings
- Referral rewards are credited to your Mobile Number via cashfree only upon successful joining / Probabtion completed of a referred candidate, as per the referral program terms.
- Referral earnings are non-transferable and cannot be exchanged for cash except through the approved UPI/IMPS/NEFT redemption process.
- In the event of a dispute regarding referral payouts, users may raise a request within 30 days of the transaction date.
3. Paid Services / Subscriptions (if applicable)
- There are no paid services inside the Mobile App on both platforms
- Any party claiming to be wroots and asking for payment in exchange of monetary funds is to be strictly avoided
- Refunds will not be issued for these cases
- If a technical error on our part results in a Withdrawl, our team will provide support via call / email and ensure your money is credited successfully.
4. Cancellation
- Users may cancel their account at any time by contacting our support team.
- Upon cancellation, access to your Referred candidates / Past candidates still stands and you’re elegible to receive payouts as per referral terms.
- Pending referral earnings that meet the minimum payout threshold at the time of cancellation will be processed within 14 business days.
5. Non-Refundable Cases
Refunds will not be provided in the following cases:
- Scamster
- Failure to read the referral program terms before participating
- Rewards forfeited due to violation of platform terms and conditions
- Accounts suspended due to fraudulent or misuse activity
- Bulk upload of entire contact books
6. How to Request a Refund or Cancellation
To raise a refund or cancellation request, please contact us at:
Subject line: Refund/Cancellation Request – [Your Registered Mobile/Email]
Our support team will respond within 3–5 business days.
7. Google Play Purchases
For in-app purchases made via Google Play, refunds are subject to Google Play’s Refund Policy. Wroots Global Private Limited is not responsible for refunds processed by Google.
Note: This policy is subject to change. Users are advised to review it periodically. For the latest version, visit www.wrootsglobal.com or contact support@wrootsglobal.co.in.