Infosys Fresher Jobs
Infosys BPM is Hiring for Technical Support Executive
Job Overview
Danske JD: Bangalore
- L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
- European client – WFO/WF client location which is in Bellandur Bangalore
- 24/7 weekly shift roaster/International call handling experience,6 days working.
- Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
- Ping command
- Difference between service request & incidents.
- Aware about the SLA/Metrics handled.
- Situational Questions (looking at presence of mind)
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Google JD: Bangalore
- Excellent communication CEFR B2, C1, C2.
- Mandatory B2C chat process experience(B2B will not be considered)
- Open requirement is for JL 3A and JL 2A
- Recent project/Process should be based on chat not voice
- Mandatory experience on L1 Service Desk/CS-Semi tech
- Multiple chat/Dual chat experience is required.
- BE/B.Tech/BCA/MCA/BSc(CS)/MSc(CS) only
- Location of Posting – Bangalore Only
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Job Features
Job Category
BPO/Customer Support
Salary
3 LPA – 6LPA
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